Financial Management is increasingly moving out of the traditional financial box and into non-financial information analysis. The reason is very simple, value creation comes from all parts of your business and if you want to create value, then you need to measure the non-financial parts of your business.

For most of us, we are focused on the financial related metrics; things like profit, gross margin, return on investment, and revenue growth. However, financial metrics are outcomes and not "drivers" of performance. So we need to include the real drivers behind financial performance, such as:

• Process efficiency
• Human resource development
• Leadership effectiveness
• Customer retention and growth
• Product and service innovation
• Brand image and reputation

Comprehensive Approach

My services are designed to map and connect the non-financial parts of your organization into a comprehensive performance management system. The structure of this system may take the form of a Balanced Scorecard or the Performance Prism.

I will match your organization flows, stakeholders, and strategy against the most effective model. Additionally, I will make sure that your strategy fits with the performance maps. Your metrics will get tested prior to implementation using "best practice" comparisons such as reportability. And yes, I can provide training and support during the entire project.

To get started, download some of my resources:

• Balanced Scorecard Short Course (pdf)
• Balanced Scorecard Template (xls)
• Balanced Scorecard Workshop
• Balanced Scorecard Project Plan (xls)